Section 160.04. Call limitation.

 

(1)   Call limitation obligations.

(a) Except as provided in pars. (b) and (c) , every local exchange service provider in the state shall offer call limitation capability for each of the following:

1. Long distance toll calls.

2. Pay-per-call service.

3. Collect toll calls.

4. Toll calls charged to a telephone credit card associated with the telephone number for which call limitation has been requested.

5. Toll calls charged to a third telephone number for which call limitation has been requested.

(b) Federal-only eligible telecommunications carriers are not required to offer any call limitation capabilities to customers who are not low income and need only offer blocking of outgoing toll calls to customers who are low income.

(c) A local exchange service provider is not required to offer the blocking under par. (a) 1. , 3. , 4. , or 5. , to a customer that has service that does not include a fee for such calls that is in addition to the per month or per billing cycle price of service.

(2)   Charges. A local exchange service provider may not impose a charge for the cost of blocking pay-per-call services the first time a customer requests such blocking.

(3)   Emergency service. A local exchange service provider may not impose a call limitation that prevents a customer from reaching the emergency service numbers appropriate for the customer's location.

(4)   Public notification and education. An eligible telecommunications carrier shall make reasonable efforts to inform its customers of the availability of and, where charge-free, eligibility requirements for, call limitation services. An eligible telecommunications carrier shall also make reasonable efforts to instruct customers requesting the service in the use of the service.

Cr. Register, April, 1996, No. 484 , eff. 5-1-96; am. (1), Register, April, 2000, No. 532 , eff. 5-1-00; CR 13-068 : r. and recr. (title), renum. (1) to (1) (a) (intro.) and am., cr. (1) (a) 1. to 5., (b), (c), r. and recr. (2) to (4), r. (5), (6) Register January 2016 No. 721 , eff. 2-1-16; correction in (1) (c) made under s. 35.17 , Stats., Register January 2016 No. 721 , eff. 2-1-16.