Section 113.0922. Customer request and commission referee tests.

 

(1)   Customer request test. Each utility shall promptly make a test of any metering installation upon request of the customer if 24 months or more have elapsed since the last requested test of the meter in the same location. The test shall consist of an inspection of the meter connections and a test for accuracy either at the utility testing shop or on the customer's premises. The commission staff may order a meter test if it deems necessary. At the customer's request and expense the installation shall be checked for accidental grounds. The customer shall be furnished a report of the result of the test. (See s. PSC 113.0924 for adjustment of bills for inaccurate meters.)

(2)   Commission referee test. Upon written application to the commission by any electric utility customer, the commission will referee a test covering the accuracy and integrity of the customer's power meter installation, including an inspection and verification of the connections and any other check or test which appears desirable. The test will be performed in accordance with ss. PSC 113.0905 through 113.0915 as applicable and shall be made in accordance with s. PSC 113.0811 (1) (c) . The commission may limit the availability, number or frequency of such referee tests for the same customer at the same location where, in its judgment, the requests are too frequent, burdensome, abusive, or otherwise unwarranted by the available information or evidence.

(3)   Meter retention.

(a) After a customer requested test. When a utility performs a customer requested test on a customer's meter under sub. (1) or when the commission requests that a meter be tested, the utility shall keep the tested meter, in "as tested" condition, at a designated location on the utility's premises for at least one full billing period plus 4 weeks after the test result report is issued so that the meter is available should another meter test be requested. If the meter tests as accurate, the utility may choose to keep the tested meter installed at the customer's premises for the designated time period rather than storing it at the utility's premises.

(b) After a referee test. When a utility performs a referee test on a customer's meter under sub. (2) , the utility shall keep the tested meter, in "as tested" condition, at a designated location on the utility's premises for at least 10 business days after the test result report is issued so that the meter is available should further testing or review be needed. If the meter tests as accurate, the utility may choose to keep the tested meter installed at the customer's premises for the designated time period rather than storing it at the utility's premises.

(c) When a complaint or dispute occurs. When a utility receives a complaint under s. PSC 113.0610 or is notified about a dispute under s. PSC 113.0407 involving a meter-related issue, the utility shall keep the meter, in "as tested" condition, at a designated location on the utility's premises for at least one full billing period plus four weeks after the complaint or dispute and any appeal of that dispute is resolved so that the meter is available should testing be requested. If the meter was tested during the complaint or dispute process, and it tested as accurate, the utility may choose to keep the tested meter installed at the customer's premises for the designated time period rather than storing it at the utility's premises.

(4)   Records retention requirements. A utility shall keep the complete, original record from any test under this section on file for the time period specified in s. PSC 113.0614 .

Cr. Register, July, 2000, No. 535 , eff. 8-1-00; CR 13-033 : am. (title), renum. 113.0922 to (1), cr. (1) (title), renum. 113.093 to (2), cr. (3), (6) Register July 2015 No. 715 , eff. 8-1-15; (4) renum. from (6) under s. 13.92 (4) (b) 1. , Stats., Register July 2015 No. 715 .