Section 113.0705. Power quality diagnostic services.

 

(1)  Each utility shall own or otherwise arrange to have available when needed, suitable monitoring equipment for surveying its system and the electrical system of its customers at the point of service for power quality problems; such as harmonic distortion, voltage sags and swells, transients and flicker; that may adversely affect or interfere with the overall adequacy of service to its customers. If the source of the power quality problem is determined to be equipment operated by a specific customer, the utility shall notify the customer and it shall be the customer's responsibility to correct the problem. If the problem is caused by the utility delivery system operating outside the limits set forth in s. PSC 113.0702 the responsible utility shall correct the problem.

(2)  The utility and the affected and/or offending customer shall cooperate as necessary to promptly investigate, diagnose and resolve power quality complaints and problems. The utility shall share the results of its investigation with the affected and/or offending customer. If a utility offers power quality correction or mitigation services or equipment through a non-regulated affiliate or otherwise as a non-utility service, it may advise the customer of this option, but shall disclose the non-utility nature of this offering and that the customer is not obligated to take such services from the utility or its affiliate.

Cr. Register, July, 2000, No. 535 , eff. 8-1-00.