Section 185.89. Adequacy of Water Supply, Emergency Operations and Interruptions of Service.

 

(1)   Adequacy of water supply. A public utility shall exercise reasonable diligence to furnish a continuous and adequate supply of water to its customers.

(2)   Emergency operation.

(a) A public utility shall make reasonable provisions to meet an emergency resulting from the failure of power supply or from fire, storm, or similar events. A public utility shall inform its employees of procedures to be followed in an emergency to prevent or mitigate the interruption or impairment of water service.

(3)   Interruptions of service.

(a) A public utility shall make all reasonable efforts to prevent interruptions of service. If an interruption occurs, the public utility shall make reasonable efforts to re-establish service with the shortest possible delay, consistent with safety to its employees, customers, and the general public.

(b) If an emergency interruption significantly affects fire-protection service, a public utility shall immediately notify the fire chief or other responsible local official.

(c) A public utility shall make reasonable efforts to schedule planned interruptions at times that minimize customer inconvenience. A public utility shall make reasonable efforts to notify customers of the time and anticipated duration of a planned interruption.

(d) A public utility shall notify the Commission of a service interruption under s. PSC 185.44 (1) .

CR 11-039 : cr. Register July 2012 No. 679 , eff. 8-1-12.