Section 10.54. Department reviews.

 

(1)   General review process. The department shall establish a process for the timely review, investigation and analysis of the facts surrounding client grievances or appeals in an attempt to resolve concerns and problems informally, whenever either of the following occurs:

(a) A client makes a grievance or appeal directly to the department.

(b) A client requests department review of a decision arrived at through a county agency, resource center or care management organization grievance process.

(2)   Timeliness of reviews . The department shall complete its review under sub. (1) within 20 days of receiving a request for review from a client, unless the client and the department agree to an extension for a specified period of time.

(3)   Concurrent review process. Whenever the department receives notice from the department of administration's division of hearings and appeals that it has received a fair hearing request under s. DHS 10.55 (1) (d) to (g) , the department shall use the process in sub. (1) to conduct a concurrent review in accordance with s. DHS 10.55 (4) .

History: Cr. Register, October, 2000, No. 538 , eff. 11-1-00; CR 04-040 : am. (1) (intro.) (a) and (3) Register November 2004 No. 587 , eff. 12-1-04.