Section 40.14. Client rights.

 

(1)   Policies and procedures. All programs shall comply with s. 51.61 , Stats., and ch. DHS 94 on the rights of clients.

(2)   Case manager's duties. A client's case manager shall inform and assist the client and the client's parents or guardian in understanding and asserting their rights.

(3)   Conflict resolution.

(a) Clients and their parents shall be informed that they have the option of using either formal or informal procedures for resolving complaints and disagreements.

(b) A program shall establish a process for informal management of concerns raised by clients, family members and other agencies involved in the care and treatment of clients.

(c) A program shall establish a formal system for receiving and processing grievances which cannot be managed informally. The system shall provide for impartial review of complaints and shall include an option for mediation of disagreements.

History: Cr. Register, August, 1996, No. 488 , eff. 9-1-96; correction in (1) made under s. 13.92 (4) (b) 7. , Stats., Register November 2008 No. 635 .