Section 74.24. Complaint investigations.

 

(1)   General. Except as provided in sub. (2) , a local agent shall investigate every food-related complaint that it receives against a retail food establishment under its jurisdiction. The local agent shall prioritize and investigate complaints according to established complaint handling and investigation procedures. The following types of complaints shall be treated in descending order of priority:

(a) If a complaint alleges facts that indicate a serious or imminent public health hazard, the local agent shall investigate immediately.

(b) If a complaint alleges facts that indicate a potential public health problem, but not a serious or imminent public health hazard, the local agent shall investigate as soon as practicable.

(c) If a complaint has no public health significance, the local agent may investigate the complaint when time permits.

(2)   Coordination with other agencies. A local agent shall notify and consult with the department and other affected agencies having jurisdiction, as necessary, related to complaints that may be of significant concern to those agencies. A local agent shall coordinate complaint investigations, as necessary, with other agencies having jurisdiction.

CR 07-093 : cr. Register December 2008 No. 636 , eff. 1-1-09 ; renum. from ATCP 75.09 Register June 2016 No. 726