Section 132.06. Additional authorization.

 

(1)   Additional repairs; authorization required.

(a) Before a shop starts any additional repairs, beyond those previously authorized by the customer, a shop representative shall contact the customer by telephone or other means, and shall provide the customer with all of the following:

1. A description of the proposed additional repairs.

2. A good faith estimate of the price for the proposed additional repairs.

3. A good faith estimate of the total repair price, including the previously authorized repairs and the additional repairs.

(b) No shop may perform any additional repairs, beyond those previously authorized by the customer, unless the customer authorizes those additional repairs after receiving the information required under par. (a) . Authorization may be given by telephone or other means.

(2)   Price will exceed estimate; additional authorization. If a shop has reason to believe that the price for any repairs will exceed the estimate for those repairs, the shop may not proceed with the repairs until a shop representative contacts the customer by telephone or other means, provides the customer with a new good faith estimate of the repair price, and obtains the customer's authorization to proceed.

(3)   Repairs will not be completed by estimated date; additional authorization. If a shop has reason to believe that repairs will not be completed by the estimated completion date under s. ATCP 132.05 , the shop may not proceed with repairs until a shop representative contacts the customer by telephone or other means, provides the customer with the shop's new estimated completion date, and obtains the customer's authorization to proceed.

(4)   Recording additional authorization.

(a) If a customer gives additional authorization under subs. (1) to (3) , the shop representative shall record the additional authorization on the repair order or repair invoice.

(b) The record under par. (a) shall include all of the following:

1. The date and time of authorization.

2. The name of the person who gave the additional authorization.

3. A description of the additional repairs authorized under sub. (1) , if any.

4. The new total price estimate provided under sub. (1) (a) 3. or (2) , if any.

5. The new estimated completion date under sub. (3) , if any.

History: Cr. Register, January, 1994, No. 457 , eff. 1-1-95.

Note

Additional authorization may be recorded on a separate document and attached to the repair order or invoice provided the separate document includes the repair order number or other information which uniquely identifies the document with the repair order or invoice. Microsoft Windows NT 6.1.7601 Service Pack 1